Celebration Computer Service provides top-notch customer service to each and every one of our clients. Don't have time to bring your computer to us? Let one of our highly-trained technicians come to your home or business and diagnose your issue on site. If we can't fix your issue on location, we will glady take your system and correct any issues we find at our facility. If we are unable to resolve your computer's issue, there is no charge and your equipment will be returned.
What Does a Service Call Include?
Our standard service call includes asking questions concerning your computer or device, when the issue(s) first occured, how long the issue has persisted, what devices or software have been recently installed and what operating system the computer or device is currently running. Our technician will take detailed notes and make their best effort to resolve your system's issues through troubleshooting based on our customer's answers. We use the most powerful scanning tools to search for unwanted software including viruses, spyware, malware, and ransomware that may have infected your computer. We also scan for hardware and software changes that can possibly affect the speed and performance of your computer and optimize them for the best performance possible. This may include installing the latest software updates or rolling back updates for optimal compatability.
Once your system is up and running, our service technician will clean your computer from the inside out. We take the time to make sure your computer is running properly by checking fans and other components for potential problems. It is our goal to provide this service for free after resolving your computer's initial issues. It is our desire to keep your computer and other devices working properly for as long as possible. If you would like to purchase a preventive maintenance package for your computer or device outside of a traditional service call you can do so by contacting one of our technician's for more information.
What Happens After a Service Call?
After your computer's issues have been resolved, you will be contacted your device is ready for pickup or delivery to your home or office. Payment will be obtained when picking up or dropping off your computer or device once services have been rendered. Celebration Computer Service accepts cash, check and major credit cards as acceptable methods of payment.
Once all equipment is returned and the problem is deemed as "resolved" by Celebration Computer Service, the customer has 30 calendar days to contact us if the problem returns or persists. During this time, no payment is required as long as the issue is clearly unresolved.